CHS

Returning Candidate?

Head Golf Professional

Head Golf Professional

ID 
2018-1672
# of Openings 
1
Job Locations 
US-FL-Clearwater
Category 
Hospitality

More information about this job

Overview

Summary:

The Head Golf Professional is responsible for the overall management and development of the golf operation, while working cooperatively with other departments and focusing on exceeding member expectations.

Responsibilities

Essential Duties and Responsibilities:

Business and Financial

  • Responsible for the financial and operational performance of the golf shop operations and golf services.
  • Ensure all financial goals and objectives are being achieved.
  • Assist in the development and preparation of budgets, including forecasting and review of all golf operations, revenues, and expenses on a daily, weekly, monthly, and annual basis.
  • Ensure systems controls are in place to safeguard assets, revenues, and resources.
  • In keeping with facility goals, utilize yield management techniques to maximize course usage.

 

Golf Operations Management - Services

  • Develop and manage an innovative tournament program, group outings, and leagues that service all customer segments.
  • Plans social evenings and events to promote golf and fellowship among Members and guests.
  • Assists in the development of short- and long-range plans for improvements to the club facilities and courses.
  • Attends national and sectional conferences and meetings, merchandise shows, educational and professional shows to encourage development and to enhance quality and image of the club.
  • Interacts with events manager and executive chef to plan food and beverage menus for events.
  • Maintains visible presence on the course during peak times of play.
  • Supervises golf play of members and guests from the first tee and maintains starting times according to the club’s rules and regulations.
  • Provides golf-related information for the club’s newsletter and website.
  • Selects and distributes prizes for all golf related tournaments and events.
  • Oversee the reservation system, starting, monitoring, and pace of play.
  • Track and verify all players and guests, green fees, golf cars, club care, lockers, handicap fees, and other charges necessary, and facilitate accurate accounting and recordkeeping.
  • Oversee golf car fleet while ensuring proper maintenance and recordkeeping.
  • Oversee the operations of a well-managed practice facility.
  • Provide professional club repair and club fitting services.
  • Ensure the proper storage, safety, and cleaning of golf equipment.
  • Play golf with a variety of members and/or guests as time permits.
  • Administer the Rules of Golf and educate staff; promote and provide Rules of Golf clinics to the membership.
  • Develop, maintain, update, and utilize customer database.

 

Golf Operations Management – Inventory

  • Oversee retail merchandise concession in step with the mission of the golf operation and facility.
  • Maintain a profitable golf merchandising operation.
  • Oversee development of buying plans and all golf related purchasing.
  • Conduct physical inventories, present a diverse and desirable array of golf equipment, apparel, and
  • Assist in the development of necessary systems utilizing IBS to safeguard inventories and cash.
  • Establish accurate recordkeeping policies and procedures.
  • Supervise and train all golf shop staff to maximize sales opportunities.
  • Ensure customer database includes and tracks important dates, spending, sizes, and preferences.
  • Maintain an attractive and orderly appearance in and around the golf shop.

 

Player Development

  • Develop, provide, and oversee an enhanced golf instruction program offering individual and group clinics for all levels; ensure that the services of a well-trained staff of professional instructors are available where required.
  • Develop and oversee player development programs.
  • Utilize PGA of America player development tools, resources, and materials.
  • Focus on programs for women, families, seniors, and juniors.
  • Utilize the resources of PGA programs such as Get Golf Ready, PGA Sports Academy, and others.
  • Assist with the training of the full facility staff in regard to player development and encourage their participation.

 

Golf Administration

  • Recruit, hire, train, motivate, and supervise all golf department staff and maintain accurate payroll records.
  • Ensure evaluations and annual reviews are completed and recorded for all applicable staff.
  • Attend staff meetings as scheduled by management and schedule staff meetings with golf operations personnel.
  • Update and maintain golf shop policies and procedures and job descriptions and ensure they are adhered to and posted in the proper areas.
  • Maintain safety standards and safety equipment within OSHA requirements.
  • Assist in the publications of newsletters, informational, and promotional materials.
  • Participate in and compile comparison information using PGA PerformanceTrak to properly position the facility in the marketplace.
  • Oversee the administration of the golf handicap program.
  • Work closely with and provide guidance and consultation with all golf committees.
  • Attend applicable committee meetings and board, management, and staff meetings when requested.
  • Adhere to, enforce, and implement policies and procedures of the facility.
  • Setup regular written communication with supervisor to include facility, programming, staff and customer updates.

Other Responsibilities:

  • Adheres to the policies and procedures of Premier Club Holdings
  • Work closely with all department heads to achieve the goals and objectives of the facility.
  • Maintain a close working relationship with the Golf Course Superintendent and provide advice on course playability and tournament set up.
  • Assist the Membership Sales Director in the promotion of new member leads and provide a supporting role in assisting with prospective members and orientation of new members.
  • Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees.
  • Maintains strict confidentiality of member and company information
  • Demonstrates a strong commitment to the mission and values of the organization
  • Adheres to company attendance standards
  • Performs other duties as assigned

 

Supervisory Responsibilities:   10 - 12

 

 

Competencies:

  • Strong organizational, interpersonal, and prioritization skills
  • Detail oriented with the ability to multi-task
  • Fundamental knowledge of the game of golf, rules of golf, golf facility operations, and tournament operations.
  • Self-motivated with desire to promote and market.
  • Service and customer focused attitude.
  • Experienced in written and oral business communications.
  • Remain up-to-date on customer relationship management tactics and strategies.
  • Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward, and others
  • Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament, and database.
  • Maintain and promote a positive professional image within the community.
  • Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends.
  • Maintain a credible golf game and remain current on teaching innovations.
  • High energy level with sense of urgency
  • Demonstrate proactive behavior; especially with issues concerning safety, health, and member needs

Qualifications

Qualifications:

Minimum three (3) years of experience as an Assistant Head Golf Professional or Head Golf Professional, preferably in a country club environment.

Actively pursuing PGA of America membership or maintaining PGA of America membership in good standing in an active classification.

 

 

 

Position Type and Expected Hours of Work:

This is a full-time position with flexible days and hours including evenings, weekends and holidays.  

 

 

Environmental Factors/Physical Demands:

Work is performed in a country club and golf course environment both indoors and outdoors. While performing the duties of this job, the employee is regularly required to have the ability to maintain active member and employee communication; May be subject to bending, reaching, kneeling, and stooping.  May also be subject to moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds with assistance and objects in excess of 50 pounds with assistance.  Stands, sits, or walks for an extended period.